CIT Bank Reviews | bankoncit.com @ PissedConsumer

Anonymous

Guest-5019166

Gainesville, Florida

Can't log on to my Platinum Savings acct

Aug 28, 2023

1.4

I have not been able to log in to my Platinum Savings account for over a month.The telephone Number that is posted for contact is not a working number. It has been totally impossible to speak with anyoneThe APR of 5.05 is good, but the lack of contact makes it less attractive

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User's recommendation: No way

Resolved

Rayla Jle

Atlanta, Georgia

Resolved: Can't log on to my Platinum Savings acct

Aug 28, 2023

1.4

How can I speak with a representative ? I have called 855-462-**** numerous times without getting thru.I have also sent emails to contactcenter@***.com without any successI have not found a way to get back into my online account for over a month.. Im beginning to believe CIT is out of business.

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User's recommendation: Don’t bank with CIT

Larry L Hfr

Login Problem

Oct 26, 2022

4.1

I have had a computer crash and lost my log in info. I have tried to contact you, but always receive a message with a very long wait time, I NEED to speak to SOMEONE to recover my log in ability. Since I could not contact ANYONE at CIT Bank, I deposited my $10,000 with Discover Bank.

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Pros:

Good interest rates

Cons:

Poor customer service

Preferred solution: New login info

User's recommendation: Find a different bank!

Anonymous

Guest-3761738

Palm Springs, California

Customer service has a hold time of 206 minutes. What kind of customer service is that?

Jul 14, 2022

1.0

Interest rates published 1.355 my two accounts show .98% What is going on. Can not reach anyone - is this a bait and switch. I do intend to call FDIC and make a formal complaint

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User's recommendation: don't bank here

Cecile G Ilo

Close my Account

Jul 17, 2022

It is not my name on the CIT Bank. Someone making out to be me.I'm Cecile Grohman. It was a different name .Using my Information

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Preferred solution: Canceled it all out. the Bank Account.

Mel C Jvv

Incompetence and lack of communication channels

Feb 24, 2022

Tried to open a High Yield account with CIT Bank which was rejected with no explanation. The fact that I already have accounts with other banks including First Citizens bank (with them for over 30 years) who owns CIT Bank apparently isn't relevant. Perhaps age or veteran prejudice is the answer. There is no way to contact them by email and a phone call takes too long ending up with an incompetent answering your questions. I would recommend that nobody use CIT Bank for their banking needs.

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Preferred solution: Reason for rejection of account request

User's recommendation: Don't apply to CIT Bank for banking needs.

Anonymous

Guest-2993955

Difficult IRA RMD

Oct 21, 2021

1.0

Should requesting an RMD distributions be so time consuming? I filled out their online form, but in order to print it or email it or save it, I was supposed to get a "free PDF Filler account" for $8/month (unless I wanted to cancel it as soon as I used it). Who wants to bother with that, especially with the super low rate CIT Bank offers for IRAs? The bank no longer supplies IRA distribution forms. I don't want to deal with this every year, so I'm moving my money to a different bank.

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Anonymous

Guest-3074805

Wola, Silesia

11234****

Nov 17, 2021

111111****111111****111111****111111****111111****111111****111111****111111****111111****111111****111111****111111****111111****111111****111111****111111****11`111111****111111****11111****

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Dorothea H

No help during the pandemic

Mar 04, 2021

1.0

Thought the financial institution would be more helpful when the pandemic hit but the only concern is the bottom line! Just started my company and was surprised that CIT financed the equipment, but due to the pandemic could not buy inventory, hours at my full time job was drastically cut and on top of that a beloved pet died which cost me close to $2,000.00. The representative was understanding which I was sent forms to fill out for a deferment plan but was not able to fill out the form because I did not have the information, So got some funds to pay towards the loan but as time went on my funds was greatly depleted and no offer for a deferment was done. Kept getting emails about the late payments and also explained that I was not able to pay the loan back at all, so I told them to get the equipment, So the equipment did get sold and when trying to contact the company that auctioned the equipment get no response. Will never apply for loan from this financial institution again and suggest others do the same. The only concern that this institution cares about is the bottom line and not helping a business just starting out. My business credit is screwed from this bank.

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Cons:

No help during this pandemic

Preferred solution: Apology

User's recommendation: Do not apply for any business loan espeacially when you are just starting your business.

Endurance E

Endurance E |

Brilon, North Rhine-Westphalia

Please Confirm

Feb 25, 2021

Good day, Please I'm writing to confirm if this email i received below came from your office regarding payment transaction. I have a feeling that this could be fraud but just want to confirm first. I will be looking forward to hear from you soon. Thanks Mr. Enoma ***************************************** helpdesk@***.com TRANSFER NUMBER: CIT331329****675 Dear Customer, We are writing to you in respect of the payment transferred to your account ,we want you to be sure that your money has been deducted from your Buyer's account and it shall be credited to your account once we receive the shipment tracking number from you, we need verify the details of the shipment first. Your details are with us here and we have process everything so that your account can be credited as soon as we receive the shipment tracking number,Your buyer has paid the money but we deliberately place an hold on the money in other to secure the Transaction,so you will have to visit any Nearest Post office to ship the article to the specify address giving to you,so you send us back the tracking number for verification. Get back to us with the shipment details through the mail we sent to you. THANK YOU FOR USING CIT BANK ONLINE TRANSFER. 2021, CIT Bank Financial Group. CIT Bank Limited. Registered in United States. Registration Number R733 Registered.

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Anonymous

Guest-2430746

They Rip You Off

Feb 22, 2021

2.2

DDI had 3 cds with them...redeemed one a couple of years ago and it took over two weeks for my check to arrive...thought just a one time thing...then on 2/10 called to redeem the other two CDs and as of 2/22 checks have not arrived...called and their rep said they were mailed on 2/11. So somehow it is taking over 11 days for mail to arrive. Really!. Appears that they are sitting on the checks for at least a week before mailing. My Sister lives in CA and it takes 3 days max for mail to arrive here in FL. Looks like they want to get free money and are using tricks to do it.

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Preferred solution: pay interest on funds for lost time

User's recommendation: Don't bank with them.

Anonymous

Guest-2246327

Dissatisfied

Oct 25, 2020

(1) name of bank is too confusing. Google can't tell if I want CIT bank or CITI bank. (2) log in procedure = phone call = annoying. (3) countless log in failures = changing password = 12 times. At the same time, I have many other log-in accounts with zero problems. (4) I quit. There are plenty of banks that offer, at least today, better savings rates. Your rate was the highest when I opened the account. The rate thereafter plummeted. I mean not even two days of the original rate. I realize all rates are down.

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Cons:

See complaint

Preferred solution: see details

Tammi C Wow

Frustration

Mar 26, 2020

2.0

My mortgage was sold to them by my original lender at the end of January. I haven't been able to make payments since then because of a glitch on their end. I spoke with them nine times; and, keep being told that someone will find the error, correct and call me back. Every day, I get two recorded messages to contact them regarding my delinquent mortgage. On Monday, I received a letter from them telling me what my options are to handle my missed payments. I called them and the recording said that they were extremely busy and I could press "1" and leave my name and number in the que, and they would call me back in the order that the call was received. It's Wednesday night; and, still have not heard from them. I would also like to add that I don't think that lenders should be allowed to sell your accounts.

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Preferred solution: Get my mortgage account straightened out

User's recommendation: Avoid them if you can

ADAM S Egc

RIP OFF!!

Sep 24, 2019

1.3

My old business partner signed a lease agreement with these people. After purchasing his share, I have been going through what he has done. Bought a copy machine and original price was $12,800. My bill continues to go up and according to them, they have a right to increase 15% annually. Of course they cant give me a reason as to why, but as a "maintenance fee." Its had no maintenance, and they somehow they cannot produce a maintenance schedule that justifies the increase. RIP OFF!!! WILL BE A 26K MACHINE ONCE SAID AND DONE!

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Pros:

Unsure

Cons:

Scam

Reason of review:

Problems with payment

Preferred solution: Let the company propose a solution

Anonymous

Guest-1635808

Gulf Breeze, Florida

Web master not checking his system

Aug 26, 2019

2.0

If you need help and they telephone you with a security code, the message says that to get the code click one. Then when you click one, it says, that is the incorrect security code! They have not even given the code yet.

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Anonymous

Guest-1340314

Feel Hijacked by CIT Bank

Aug 27, 2018

1.5

I requested to transfer my money out from CIT Bank this year. CIT rejected it, claiming that my signature did not match. CIT could not provide any evidence to support the signature mismatch CIT said that they need notary. I sent new transfer request with notary. CIT rejected it again, claiming that they need All Purpose Acknowledge. CIT did not ask for it in the first place. CIT could not provide me with the policy that defines the requirement for All Purpose Acknowledge, though I asked for it. I'll never do business with this bank again. Please think twice when you try to deposit your money to CIT Bank.

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Pros:

Nighmare

Cons:

Discrimination

Contact Information

Website:

www.bankoncit.com

Mailing Address:

75 North Fair Oaks Ave

Pasadena, California 91109-9699

United States

Phone:

(855) 462-2652

Contact CIT Bank Customer Service

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"Login Problem"

"Can't log on to my Platinum Savings acct"

Can't log on to my Platinum Savings acct

Resolved: Can't log on to my Platinum Savings acct

Login Problem

Customer service has a hold time of 206 minutes. What kind of customer service is that?

Close my Account

Incompetence and lack of communication channels

Difficult IRA RMD

11234****

No help during the pandemic

Please Confirm

They Rip You Off

Dissatisfied

Frustration

RIP OFF!!

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Feel Hijacked by CIT Bank

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